Flex Music Terms of Use

Effective date: 31 July 2026

These terms are an agreement between you and Elixir Consultancy Services Ltd ("ElixirCS", "we", "us") about your use of the Flex Music app and the Flex Music pages on elixircs.com. We are registered in England and Wales under company number 05821983.

By downloading, installing, purchasing or using Flex Music, you agree to these terms. If you do not agree, do not use Flex Music. If you obtained Flex Music through an app store, that store's terms also apply.

These terms apply specifically to Flex Music. Our Website Terms of Use apply separately to the website. Please also read our Privacy Policy to understand how we handle personal information.

Eligibility and your responsibilities

You must be legally able to enter into this agreement. If you are not, a parent or legal guardian must agree to these terms on your behalf. You are responsible for your compatible device, internet or local-network access, app-store account, Plex account and Plex Media Server, including keeping account credentials secure and activity carried out through your accounts.

Your licence to use Flex Music

Subject to these terms, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to install and use Flex Music on devices you own or control, for your own non-commercial use and in accordance with the applicable app-store rules. No ownership rights are transferred to you.

Your Plex Media Server and media

Flex Music connects to a Plex Media Server that you select and control. It does not provide, host or sell music. You are responsible for ensuring that you are entitled to access, stream, download and otherwise use the media made available through your server, and for complying with any limits that apply to that media.

Flex Music and ElixirCS are independent of Plex and Plex Inc. We are not endorsed by, sponsored by or affiliated with them. Plex is a third-party service governed by its own terms and policies. Changes to Plex, your server or your server configuration may affect Flex Music.

Acceptable use

You must not use Flex Music or this website to:

access, share or use content unlawfully;
infringe copyright, privacy or any other third-party right;
attempt to gain unauthorised access to Flex Music, our website or any connected system;
introduce malicious code, overload, disrupt or interfere with the app, website or another person's service;
reverse engineer, decompile, disassemble, modify or create derivative works from Flex Music, except to the extent applicable law does not allow that restriction; or
remove or alter legal, copyright or proprietary notices.

Flex Music Pro purchases

Flex Music Pro may be available as a one-time lifetime purchase, an auto-renewing monthly subscription or an auto-renewing yearly subscription. Every option unlocks the same Flex Music Pro functionality. The actual local price, currency, taxes and billing period are displayed by Apple or Google before you confirm a purchase.

Subscriptions renew automatically and the applicable store will charge your account unless you cancel before the renewal date. Purchases are processed by the applicable app store, not directly by ElixirCS. You can manage or cancel a subscription through your Apple App Store account or Google Play account.

Refund requests are handled under the applicable store's rules and any mandatory consumer law. Flex Music supports restoring an eligible previous purchase when you use the relevant store account. A "lifetime" purchase means access to Flex Music Pro for the supported lifetime of the Flex Music product; it does not mean the lifetime of the purchaser. This is subject to any rights and remedies you have under applicable consumer law.

Apple users

If you download Flex Music from Apple's App Store, its distribution and your use of it are also subject to Apple's Standard End User Licence Agreement. If these terms conflict with Apple's mandatory app-store terms, those terms apply to the extent of the conflict.

Updates, compatibility and changes

We may provide updates to maintain security, compatibility, performance or functionality. Flex Music may not work on devices, operating-system versions or Plex versions that we no longer support. We may make reasonable changes to functionality, including to respond to legal, security, technical or third-party-service changes. Where a change materially affects paid functionality, we will give reasonable notice where practicable and will respect your mandatory consumer rights.

Third-party services and availability

Flex Music depends on services and systems we do not control, including Plex, your Plex Media Server, Apple, Google, your network and your internet provider. You are responsible for connectivity and any related charges. We do not promise uninterrupted or error-free availability, but this does not affect any service standard or remedy that applicable law requires.

Intellectual property and trademarks

Flex Music, this website and their original content, design and code are owned by or licensed to ElixirCS and protected by intellectual-property laws. "Plex" and any other third-party names or marks belong to their respective owners. Nothing in these terms grants you a right to use our or another party's branding except as necessary to use Flex Music normally.

Warranty and your consumer rights

Flex Music is provided "as available". To the fullest extent permitted by law, we do not give guarantees beyond those expressly stated in these terms. Nothing here excludes the legal rights or remedies that cannot be excluded, including your right as a consumer to receive digital content and services that conform to the contract and are provided with reasonable care and skill where the law requires this.

Limitation of liability

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, for loss caused by systems outside our reasonable control, or for business losses where you use Flex Music for a personal purpose. You should maintain appropriate backups of your server and media; Flex Music is not a backup service.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability, right or remedy that cannot legally be excluded or limited.

Suspension and termination

You may stop using Flex Music at any time. We may suspend or terminate your right to use it if you materially or repeatedly breach these terms. Where reasonable, we will give you notice and an opportunity to put matters right, but we may act immediately where needed to protect users, rights, systems or comply with law. Termination does not remove rights or obligations that arose before termination, including applicable consumer remedies.

Changes to these terms

We may update these terms for legal, security, technical or business reasons. We will publish the revised terms here with a new effective date and, where a change is material, provide reasonable notice where practicable. If the law requires your express agreement, we will ask for it. Changes do not remove rights or remedies that have already arisen.

Governing law

These terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, but if you are a consumer living elsewhere, you keep any mandatory rights and may bring proceedings in the courts available to you under the law of your country of residence.

Contact

Questions, complaints or support requests can be sent to support@elixircs.com.